3PL deliver the service your customers deserve. Always putting your customers first, we strive to create a seamless experience every time they reach out to us.
Are these the challenges you face? If so then a Contact Centre may be the best solution for you.
01. Influx of inquiries
Keeping up with your business’s expanding demands as customer inquiries and support tickets increase? Managing this surge in communication while maintaining exceptional service standards can be overwhelming.
02. Omnichannel support
Handling multiple communication channels poses a complex task. Without efficient integration, customers may encounter fragmented communication, ultimately resulting in frustration.
03. Inconsistent customer service
Maintaining consistency in customer service can be challenging, particularly when dealing with a diverse range of inquiries and issues. When there aren’t clear processes in place, things can get even worse, leaving customers confused or unhappy and potentially hurting the business’s reputation.
The types of products we handle
3PL has partnered with a range of incredible brands, each offering a variety of products, to fulfil their customer centre needs.
Vitamins and supplements
Household goods
Non-perishable foods
Chocolate & sweets
Books & magazines
Craft beers
Beauty & skincare
Pet products
Mystery boxes
Fitness
Arts and crafts
Clothing
We make ship happen
More valuable reasons to partner with 3PL
Outsourcing your operations to 3PL allows you to dedicate more time to your core business priorities, while we take care of your customer service management.
Brand first
3PL works closely with you to ensure that your customers receive customer service that truly reflects your brand.
Customer experience
Experience seamless product returns, quick refunds, and rapid replenishments with 3PL, ensuring your customers enjoy the best shopping experience from beginning to end.
Real-time stock visibility
3PL’s platform Fusion allows you to manage inventory all in one place. With real-time stock visibility, manage your backorders and avoid stockouts, ensuring your customers remain satisfied.
Going Beyond
What makes 3PL solutions different from the rest?
3PL consistently invests in innovative technology and data-driven solutions to remain ahead of the curve, ensuring your customers receive the best possible experience.
Real-time analytics
Our real-time data allows you to monitor stock levels and orders as it happens.
Customer support
As part of our customer promise we deliver a response to all online support enquires within 60 minutes or less.
Flexible carrier solutions
3PL partner with leading carriers to offer the best pricing and services. Enjoy the freedom to combine different carrier services, providing your customers with shipping options that best fits their needs.
”We employ great people and empower them to always be the best version of themselves. Working at 3PL is not just a job - it’s a lifestyle.
Ian WalkerFounder and MD
3PL Lite frequently asked questions
How can a third-party contact centre improve customer service efficiency as my business grows?
A third-party contact centre can significantly enhance your customer service efficiency by managing the increasing volume of customer inquiries and support tickets as your business expands. These centres are equipped with the resources and technology to handle seasonal spikes in demand or steady growth, ensuring scalability and adaptability. By outsourcing to experts, you can maintain high service levels without the stress of managing a larger in-house team, allowing you to focus on core business activities while ensuring every customer receives prompt and effective support.
What are the benefits of implementing omnichannel support in a contact centre, and how does it impact customer satisfaction?
Implementing omnichannel support in a contact centre offers a seamless and consistent customer experience across various communication channels, such as email, phone, social media, and live chat. This integrated approach ensures that customer interactions are cohesive, regardless of the chosen platform, preventing fragmented communication and reducing customer frustration. By providing a unified customer service front, businesses can meet customers where they are, enhancing satisfaction and loyalty. Omnichannel support also enables more efficient resolution of inquiries and issues, as customer service representatives have a comprehensive view of each customer’s interaction history.
How can a contact centre maintain high levels of service consistency, especially when dealing with a wide range of inquiries?
Maintaining high levels of service consistency in a contact centre is achieved through rigorous training programs, standardised processes, and quality monitoring. A third-party contact centre typically invests in comprehensive training to ensure their representatives are well-versed in the products and services they support, equipping them to handle a diverse range of inquiries confidently. Standardised processes and response templates help maintain consistency in communication, while regular quality checks and feedback mechanisms ensure continuous improvement. Additionally, leveraging advanced customer service technologies can aid in managing and resolving inquiries more efficiently, further enhancing consistency and customer satisfaction.
