Customer Account Executive

• full time

£28,000 to £33,000 DOE

Wigan WN4 8DE

Job Insight

A 360-degree customer facing support role overseeing the timely administration and ongoing growth of your designated customers. As an Account Executive your role is a varied remit and includes:

• Act as the “Customer’s Champion” in overseeing daily service excellence
• Account planning and development
• Hosting recurring customer account reviews both onsite and offsite.
• Timely and accurate responses to all aspects of customer contact
• Weekly invoicing and a first line responder for billing queries
• First line credit control duties
• Promoting of new services
• Production of “on demand” service data
• Oversee and manage the process of renewing customer contracts, ensuring timely communication and negotiation to maintain and enhance customer relationships.
• Monitor trading to profile and demand forecasting
• Trouble shoot and problem-solve including managing and communicating Non-Compliance
• Managing change, through the implementation of new business initiatives and strategies.

Person Specification

As a customer centric team player, you’ll be high organised and possess exceptional relationship expertise, combined with a service excellence mindset. You’ll have proven experience in problem solving and instilling continuous improvement initiatives into your daily routine.

As a competent customer services professional in a fast paced environment, you will carry a minimum of 2 years’ experience in a similar role and possess a sound understanding of the following aspects:

• The ability to work collaboratively as part of a team as well as on an individual basis.
• Demonstrate personal standards alongside business values.
• Experienced & professional approach to all aspects of work.
• Well organised and disciplined, whilst remaining flexible and tenacious.
• Reliable, dependable, open, and trustworthy.
• Self-motivated, energetic & enthusiastic.

Education and experience

• Previous experience in Account management
• Sector exposure in any of the following Retail/ecommerce/ fulfilment/logistics
• Possessing knowledge of how Third-Party Logistics works
• Experience of using technologies e.g., CRM, Web Portals, etc.

Skills and Knowledge

• Good interpersonal and communication skills (both verbal and written).
• Relationship building skills
• Ability to work under own initiative, and self-motivated
• High level of competence in use of Microsoft Office products

Our Story

From its inception in 2006, our founding vision was to build a company that specialised in providing fulfilment & delivery support to aspiring retail brands offering exceptional quality of service and value for money. In realising such a vision, the customer would be at the heart of everything and would enjoy a service experience that was second to none. To that end 3P Logistics (3PL) was born.

Today, the company that began as a 2 head 10,000 sq. ft operation has now become one of the fastest growing privately owned fulfilment & delivery businesses in the UK realising a growing reputation underpinned by sustainable year on year sales growth. As a fully integrated 3PL the Company also provides an extensive range of valued added support functions that further complements its award-winning offering.

What we offer:

• Remuneration: A competitive salary, and pension (dependent on experience and your geographic market benchmark), and plenty of opportunities to grow from there.
• Trimmings: Our Medicash and Bright HR benefits platform offers a variety of discounts across wellbeing and lifestyle. In addition, you get to access a range of exclusive discount codes from some of the fantastic retail brands we work with.
• Annual Leave: 25 days of paid annual leave plus public holidays, and your birthday off on us. We want you top of your game and that means rest.
• Growth and development: From day one, our investment in your learning, development, and career progression is a top priority. And with the rate we are growing at, there are plenty of long-term career opportunities where talent is identified.
• Fun & supportive team: We prioritise high autonomy, and collaboration primarily. We also host regular team social events.
• Culture & engagement: Our approach to culture encourages transparency, ownership, and honesty. We have no room for toxicity, bureaucracy, and micro- management, here at 3PL.

Next Steps

If you believe you have the personality, the experience, the skills, and the drive to succeed at 3PL please send us your CV. Start the journey to join us here at 3PL and make ship happen!

Please note due to the large volume of applications we receive for these roles, if we have not contacted you within 21 days then, unfortunately, your application hasn’t been successful, however, we may contact you regarding other roles and we wish you all the best in your job search.