Fulfilment Shift Manager

• full time

£45k pa

Wigan, WN4 9GD

About the Company – Since our inception in 2006, we set out with a bold vision: to empower aspiring brands with world-class fulfilment and logistics solutions. By delivering exceptional service and unbeatable value, we create customer loyalty beyond all reason and make scaling effortless for our customers. What started as a humble two-person operation in a 10,000 sq. ft warehouse has grown into one of the UK’s premium omni-channel fulfilment businesses. Today, we are proud to be acknowledged for our strong brand presence, esteemed reputation, and consistent, sustainable year-on-year growth in the sector.

About the Role – As Fulfilment Shift Manager you will be directly responsible for overseeing shift operations with responsibility for circa 40 colleagues per shift. The primary aim is to ensure the smooth and efficient processing of orders, from receiving and storing inventory to picking, packing, and shipping customer orders. You’ll be the bridge between senior management and frontline staff, ensuring that operational goals are met while maintaining safety and quality standards. The Fulfilment Shift Manager plays a crucial role in ensuring that a fulfilment centre operates efficiently and meets customer expectations. You’ll possess the proven ability to manage teams, solve problems, and maintain high standards in directly impacting the company’s operational success and customer satisfaction

Responsibilities

• Shift Leadership and Coordination
• Assign and delegate tasks to team members to align with targets
• Monitor team performance and provide real-time guidance or support as needed
• Manage shift schedules, ensuring adequate staffing for peak periods
• Troubleshoot and problem solve via effective Gemba walks and operational analytics
• Operational Efficiency
• Analyse workflow to identify bottlenecks and implement process improvements
• Ensure the timely and accurate fulfilment of orders, meeting delivery deadlines
• Maintain quality control standards to minimize errors or returns.
• Team Management
• Train, coach, develop team members to improve their performance and skill sets
• Address performance issues or conflicts promptly and effectively
• Foster a positive and collaborative work environment to enhance team mora
• Health and Safety Compliance
• Enforce safety policies and procedures to ensure a secure working environment
• Conduct routine safety checks and report or address any hazards
• Lead safety briefings and ensure adherence to workplace safety regulations
• Oversee depot security during shift Performance Monitoring and Reporting
• Track key performance indicators (KPIs) including order accuracy, speed, and cost
• Provide detailed shift reports to senior management, highlighting successes, challenges, and areas for improvements
• Utilize data to forecast staffing needs and improve operational outcomes
• Problem-Solving and Decision-Making
• Address unexpected issues, such as inventory discrepancies, equipment failures, or staffing shortages, with quick and effective solutions
• Adapt plans dynamically to accommodate shifts in demand or operational constraints
• Collaboration with Other Departments
• Work closely with inventory, logistics, and customer service teams
• Communicate shift updates, and accomplishments to cross-functional teams

Skills & Knowledge

• Leadership Skills: Ability to motivate and manage a team effectively
• Time Management: Capability to prioritize tasks in a fast-paced environment
• Problem-Solving: Skill in resolving issues quickly and efficiently
• Communication: Clear and concise communication with teams and stakeholders
• Technical Knowledge: Familiarity with warehouse management systems (WMS)
• e-commerce Fulfilment: operational experience in a fast-paced environment
• Technical/Systems: within a similar FMCG environment ideally within a multi-user

Pay Range and Compensation Package – We’re committed to providing a rewarding, inclusive, and supportive work environment to help you thrive both professionally and personally. We recognise the importance of offering a competitive and rewarding pay and benefits package to attract and retain top talent. Our comprehensive package includes

• Competitive Salary: We offer a competitive base salary that reflects your experience, skills, and contribution to the company
• Health and Wellbeing
• Health insurance coverage, including medical, dental, and vision benefits
• Access to mental health support programs and employee assistance services
• Wellness initiatives and discounts on gym memberships
• Free refreshments and fresh fruit weekly
• Access to the Company pension scheme with employer contributions to help secure your financial future
• Paid Time Off: 25 Days Annual leave allowance, in addition to public holidays
• Sick leave and compassionate leave policies to support your wellbeing.
• Professional Development: Ongoing opportunities for training and development to support your career growth
• Reimbursement for approved professional certifications and memberships
• Employee discounts on products/services
• Team-building activities and social events

Equal Opportunity Statement – 3P Logistics Ltd is committed to promoting equality and diversity in the workplace. We believe that a diverse and inclusive environment fosters creativity, innovation, and success. We are an equal opportunities employer and provide a fair and respectful working environment where all employees and applicants are treated with dignity and respect, regardless of their race, gender, gender identity, age, disability, sexual orientation, religion, belief, or any other characteristic protected by law. We are dedicated to ensuring that all recruitment, training, promotion, and other employment decisions are based on merit, skills, and business needs, with no discrimination. We strive to eliminate barriers to equality and encourage individuals from all backgrounds to apply and thrive in our workforce.