Brand Fulfilment Simplified

CONSUMER FULFILMENT

Definition:

A retailer is a person or business that sells goods to the public in relatively small quantities for use or consumption rather than for resale.

Overview

Speed and accuracy of work are key elements of Direct-to-Consumer (DTC) fulfillment.

In line with the meteoric rise of e-commerce comes a growing need for efficient D2C fulfilment operations. From our tailor-made fulfilment centers we have been providing direct to consumer fulfilment services for many years in servicing both UK, European and worldwide consumers. Our web-based technology makes this transparent process seamless, and THE most cost-effective way of servicing your end customer.

Outsourcing is the process where a company contracts with a fulfillment business like 3PL to satisfy customer orders. We typically work with companies who lack the physical resource or expertise to support Internet sales. We can also provide technical support or customer service functions so customers can receive timely feedback on questions and comments as they are raised. 

Demand for outsourced order fulfillment services have gained increasing momentum of late especially with so many startups and fast growing small and medium companies today that do not have physical infrastructure nor the logistics expertise. Even large, well established businesses utilise a fulfillment service because of the numerous advantages a third party operator can provide including:

  1. Lower shipping cost. Order fulfillment companies which have a regional, national and international infrastructure can offer bulk delivery discounts which you can take advantage of. Having distribution and warehouse facilities strategically located all over the country and abroad gives fulfillment service providers the scope and economic feasibility to offer lower shipping rates.
  2. Reduce operating cost. Seasonal fluctuations when you experience flat sales or peak seasons when there is full rush to deliver ordered products won’t much affect your bottom line or cost of inventory because you pay the same rent and storage expenses. Compare that when you go on your own still paying workers and storage fees even during dull sales periods. Economies of scale and pay only for what you use come to fore as practical options with fulfillment services.
  3. Extend your reach. Whether an order from another county or from another continent, you’re ready to take your business to the next level – globally. Fulfillment companies can ship and deliver to any part of the world because they have logistics and distribution networks to do just that, and you are harnessing their global platform to extend your reach and grow new markets.
  4. Improve customer service. Integral to fulfilling orders is a reliable customer support service that includes an easy return and refund policy and most order fulfillment companies offer this. Customer support can be provided through either email or phone, and often in multiple languages. In addition, you may not have the means to do reverse logistics when customers return and exchange products. These are things you practically can’t do on your own but which a fulfillment service can reliably provide for you and boost your reputation with your customers.
  5. Harness technology. Fulfillment companies employ the latest technology and systems when it comes to processing and packaging products, inventory management, item tracking and information, product security and handling, shipping and carrier selection, payment processing, and integration with your sales channels and business tools. These service providers are in the fulfillment business carrying with them industry experience and expertise which you can leverage to your advantage.
  6. Focus on selling. Without being bogged down by the all the tasks and processes involved in fulfilling orders, you can now focus your time and effort in promoting, marketing and selling your products and making your business profitable.

As a retailer fulfilment is a "non core" activity with countless benefits to be gained from outsourcing to an industry expert. Do what you do best and outsource the rest. 

Top Tip:

Outsourcing this activity is a great way to leverage industry expertise, lower you operating costs and delivery a slicker service experience.