Intelligent Decision Making

Carrier Management

Forget unspecified delivery times and single delivery options, consumers now expect their products to be delivered when and where they want them whilst also ensuring they have access to a simple and transparent returns process.

By providing up-to-date, available delivery options at the point of purchase, enables retailers to build brand differentiation and loyalty with targeted and personalised delivery choices – including home delivery, click & collect and pick-up & drop-off networks. This choice and convenience empower price and time-sensitive customers to find the most attractive delivery option, while the retailer ensures the best delivery experience with managed and optimised shipping costs.

Our intelligent Carrier Management platform does just that. We work closely with each of our many clients to agree a pre-determined set of carrier rules otherwise known as the “delivery rules engine”. We upload the client specific delivery rules into our carrier management platform and from that point forward we embrace intelligent decision making through automation.

Thereafter the enhanced visibility of each delivery consignment in motion helps to take the “customer journey” to a whole new level and increases the percentage of right first-time delivery.